Terms of Service

New Vision Flooring Ltd
Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction and Acceptance

1.1 Agreement Overview

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer”, “you”, “your”) and New Vision Flooring Ltd (“Company”, “we”, “our”, “us”), a company incorporated in England and Wales under Company Number 13348770.

1.2 Scope of Agreement

These Terms govern:

• Use of our website and online services
• Flooring installation and related services
• Home consultation and measurement services
• Purchase of flooring materials and accessories
• Warranty and after-sales support
• All communications and interactions with our company

1.3 Acceptance of Terms

By engaging our services, using our website, or entering into a contract with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

1.4 Contract Formation

A legally binding contract is formed when:

• You accept our written quotation
• We receive your signed agreement or purchase order
• Payment deposit is received by us
• Work commences with your verbal or written authorization

2. Company Information

2.1 Business Details

Company Name: New Vision Flooring Ltd
Company Registration: England and Wales, Company Number 13348770
Registered Office: [Address available upon request]
Trading Address: London and surrounding areas
Contact Phone: 0712 345 6789
Email: info@newvisionflooring.co.uk
Website: www.newvisionflooring.co.uk

2.2 Business Classifications

We are:

• Registered flooring installation specialists
• Fully insured contractors (Public Liability £2,000,000)
• Members of relevant trade associations
• Certified by industry training bodies
• Compliant with Health and Safety regulations

2.3 Regulatory Compliance

We operate in accordance with:

• Consumer Rights Act 2015
• Supply of Goods and Services Act 1982
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• Construction (Design and Management) Regulations 2015
• General Data Protection Regulation (GDPR)
• Health and Safety at Work Act 1974

3. Services Provided

3.1 Core Services

We provide professional flooring services including:

Installation Services:

• Carpet fitting and installation
• Laminate flooring installation
• Luxury Vinyl Tile (LVT) and plank installation
• Underlay and subfloor preparation
• Floor removal and disposal
• Emergency repair services

Consultation Services:

• Free home consultations and measurements
• Mobile showroom services
• Flooring selection and design advice
• Technical specification guidance
• Project planning and scheduling

Additional Services:

• Furniture moving and protection
• Subfloor assessment and preparation
• Moisture testing and treatment
• Acoustic solutions and sound reduction
• Commercial flooring installations
• Maintenance and care guidance

3.2 Service Areas

We provide services throughout London and surrounding areas, including but not limited to:

• Inner London boroughs
• Outer London boroughs
• Selected areas in Home Counties (subject to availability)
• Commercial premises within our service area

3.3 Service Standards

All services are provided:

• By fully trained and certified installers
• Using professional-grade tools and equipment
• In accordance with manufacturer specifications
• Following British Standards and industry best practices
• With full insurance coverage and safety compliance

4. Quotations and Pricing

4.1 Quotation Process

Free Quotations:

• Home consultations are provided free of charge
• Measurements and assessments included at no cost
• Written quotations provided within 48 hours
• Quotations valid for 30 days unless otherwise stated

Quotation Contents:

• Detailed breakdown of materials and labor costs
• Specification of flooring materials and accessories
• Installation timeline and scheduling
• Terms of payment and warranty coverage
• Additional services and optional extras

4.2 Pricing Structure

Materials:

• Prices based on current supplier rates
• Premium quality materials from established manufacturers
• Price includes delivery to installation address
• Wastage allowance included in standard quotes

Labor Costs:

• Competitive rates based on industry standards
• Pricing per square meter or fixed project rates
• Additional services priced separately
• Emergency and out-of-hours work at premium rates

4.3 Price Variations

Price Increases:

• Accepted quotations are fixed for 30 days
• Material price increases may apply after quotation expiry
• Significant market fluctuations may require price review
• Customer approval required for any price changes

Additional Costs:

• Unforeseen subfloor preparation requirements
• Changes to specification requested by customer
• Access difficulties or special requirements
• Disposal of hazardous materials (asbestos, etc.)

5. Ordering and Payment Terms

5.1 Order Process

Order Confirmation:

• Written acceptance of quotation constitutes an order
• Signed agreement or purchase order required
• Deposit payment confirms order placement
• Materials ordered upon receipt of deposit

Order Modifications:

• Changes to orders must be requested in writing
• Additional costs for specification changes apply
• Cancellation of ordered materials may incur supplier charges
• Timeline adjustments may be necessary for changes

5.2 Payment Structure

Standard Payment Terms:

• 30% deposit upon order confirmation
• 50% payment upon completion of installation
• 20% final payment upon customer satisfaction
• Alternative payment schedules available for large projects

Commercial Accounts:

• Net 30 days payment terms available for approved accounts
• Credit checks may be required
• Personal guarantees may be requested
• Interest charges apply to overdue accounts

5.3 Payment Methods

Accepted Payment Types:

• Bank transfer (preferred method)
• Credit/debit cards (Visa, Mastercard, American Express)
• Cheque payments (subject to clearance)
• Cash payments (for amounts under £500)
• Finance options available through approved partners

Payment Security:

• All card payments processed through secure systems
• PCI DSS compliant payment processing
• No card details stored on our systems
• Receipts provided for all payments

5.4 Late Payment

Overdue Account Procedures:

• Interest charged at 8% above Bank of England base rate
• Reminder notices sent at 7, 14, and 30 days overdue
• Debt collection procedures may be initiated
• Legal action may be taken for significant overdue amounts

6. Installation Process and Scheduling

6.1 Pre-Installation Requirements

Site Preparation:

• Customer responsible for clearing rooms of furniture (unless arranged)
• Access requirements must be communicated in advance
• Parking arrangements for installation vehicles
• Adequate lighting and power supply required

Health and Safety:

• Risk assessments conducted before work commences
• Health and safety briefing provided to occupants
• Personal protective equipment worn at all times
• Safe working practices followed throughout installation

6.2 Installation Scheduling

Booking Process:

• Installation dates confirmed upon order acceptance
• Scheduling subject to material availability
• Weather-dependent work may require rescheduling
• Customer notification provided 24 hours before installation

Timing and Duration:

• Realistic timeframes provided for each project
• Daily working hours: 8:00 AM to 6:00 PM (Monday-Saturday)
• Extended hours available by prior arrangement
• Emergency installation services available

6.3 Installation Standards

Quality Assurance:

• All work performed to British Standards
• Manufacturer installation guidelines followed
• Quality control checks at each stage
• Customer inspection and sign-off upon completion

Tools and Equipment:

• Professional-grade installation tools used throughout
• Regular equipment calibration and maintenance
• Dust extraction systems employed where possible
• Floor protection measures implemented

7. Materials and Warranty

7.1 Material Quality

Product Standards:

• Only premium quality materials from reputable manufacturers
• All products carry manufacturer warranties
• Compliance with relevant British and European standards
• Environmental and sustainability credentials where applicable

Material Selection:

• Professional guidance on suitability for intended use
• Samples provided for customer approval
• Color and pattern matching where required
• Technical specifications provided for all products

7.2 Installation Warranty

Warranty Coverage:

• 1-year warranty on all installation work
• Covers defects in workmanship
• Free rectification of warranty issues
• No charge for legitimate warranty call-outs

Warranty Exclusions:

• Damage caused by misuse or neglect
• Normal wear and tear
• Damage from water ingress or flooding
• Damage from heavy furniture without proper protection
• Alterations made by other contractors

7.3 Manufacturer Warranties

Product Warranties:

• Manufacturer warranties transferred to customer
• Warranty registration completed where required
• Warranty documentation provided with completion certificate
• Warranty claim assistance provided throughout warranty period

Warranty Claims:

• Initial assessment by our technicians
• Direct liaison with manufacturers for warranty claims
• Coordination of warranty repairs or replacements
• Customer advocacy throughout the warranty process

8. Customer Responsibilities

8.1 Pre-Installation Duties

Site Preparation:

• Ensure clear access to all work areas
• Remove furniture and personal items (unless service arranged)
• Provide adequate lighting and ventilation
• Ensure safe working environment

Information Provision:

• Accurate room measurements and layout details
• Disclosure of any known subfloor issues
• Information about existing floor coverings
• Special requirements or accessibility needs

8.2 During Installation

Cooperation Requirements:

• Allow reasonable access to premises during working hours
• Provide safe working environment for installers
• Communicate any concerns promptly
• Avoid interfering with installation process

Health and Safety:

• Ensure pets are secured away from work areas
• Keep children away from installation areas during work
• Report any safety concerns immediately
• Follow any safety instructions provided by installers

8.3 Post-Installation Care

Immediate Care:

• Follow settling-in instructions provided
• Avoid heavy traffic for specified period
• Maintain appropriate temperature and humidity levels
• Report any issues within 48 hours of completion

Ongoing Maintenance:

• Follow manufacturer care instructions
• Use appropriate cleaning products and methods
• Address spills and stains promptly
• Schedule regular professional maintenance as recommended

9. Cancellation and Changes

9.1 Customer Cancellation Rights

Cooling-off Period (Consumer Contracts Regulations 2013):

• 14-day cancellation period for contracts signed off-premises
• Cancellation period begins from contract acceptance
• Written notification required for cancellation
• Full refund of deposits for cancellations within cooling-off period

Cancellation After Cooling-off Period:

• Cancellation charges may apply
• Cost of ordered materials to be borne by customer
• Reasonable administrative costs charged
• No refund for work already completed

9.2 Company Cancellation Rights

Circumstances for Cancellation:

• Customer breach of contract terms
• Failure to provide safe working environment
• Non-payment of deposits or scheduled payments
• Impossibility of performance due to unforeseen circumstances

Cancellation Procedures:

• Written notice provided to customer
• Refund of unearned payments
• Return of unused materials where possible
• No liability for consequential losses

9.3 Changes to Work Scope

Customer-Requested Changes:

• Changes must be requested in writing
• Additional costs quoted and agreed before implementation
• Potential delays in completion timeline
• Original warranty terms apply to changed work

Necessary Changes:

• Unforeseen structural or subfloor issues
• Changes required for compliance or safety
• Customer approval required for additional costs
• Documentation of all changes maintained

10. Limitation of Liability

10.1 Liability Scope

Direct Liability:

• We accept liability for direct losses caused by our negligence
• Maximum liability limited to the contract value
• Liability excludes consequential and indirect losses
• Insurance coverage maintained for public liability

Professional Services:

• Advice provided based on industry knowledge and experience
• No guarantee of specific outcomes or performance
• Customer responsible for final decision making
• Professional indemnity insurance maintained

10.2 Exclusions and Limitations

Excluded Liabilities:

• Loss of profits or business interruption
• Damage to goods or property not directly caused by our work
• Delays beyond our reasonable control
• Defects in materials covered by manufacturer warranties

Force Majeure:

• Performance excused for events beyond our control
• Including but not limited to: natural disasters, labor disputes, material shortages
• Notification provided as soon as reasonably possible
• Alternative arrangements offered where feasible

10.3 Insurance Coverage

Professional Insurance:

• Public Liability: £2,000,000
• Employers’ Liability: £10,000,000
• Professional Indemnity: £500,000
• Tools and Equipment: Comprehensive coverage

Insurance Claims:

• Direct settlement with insurers where applicable
• Customer cooperation required for claim processing
• Insurance details provided upon request
• Certificates of insurance available

11. Intellectual Property

11.1 Company Intellectual Property

Protected Materials:

• Website content, design, and functionality
• Company logos, trademarks, and branding
• Installation techniques and methodologies
• Marketing materials and documentation

Usage Rights:

• Customer granted limited license to use materials for intended purpose
• No right to reproduce or distribute company materials
• Respect for third-party intellectual property rights
• Compliance with copyright and trademark laws

11.2 Customer Content

Use of Customer Information:

• Photographs of completed work may be used for marketing (with consent)
• Customer testimonials and reviews (with permission)
• Case studies and project documentation (anonymized)
• Social media promotion (with explicit consent)

Customer Rights:

• Right to withdraw consent for use of images or testimonials
• Control over use of personal information
• Privacy protection in accordance with our Privacy Policy
• No unauthorized use of customer intellectual property

12. Dispute Resolution

12.1 Internal Resolution Process

Initial Contact:

• Customer complaints handled promptly and professionally
• Initial response within 24 hours
• Investigation and resolution within 5 working days
• Senior management involvement for complex issues

Escalation Procedures:

• Formal complaint process available
• Independent review of unresolved issues
• Mediation services offered where appropriate
• Customer satisfaction as primary objective

12.2 Alternative Dispute Resolution

Industry Schemes:

• Member of relevant trade association dispute resolution schemes
• Independent arbitration available
• Mediation services through industry bodies
• Cost-effective resolution preferred over litigation

Consumer Protection:

• Rights under Consumer Rights Act 2015 preserved
• Trading Standards and Citizens Advice involvement welcomed
• Ombudsman schemes available for certain disputes
• Small Claims Court procedures explained to customers

12.3 Legal Proceedings

Jurisdiction:

• English and Welsh law governs all contracts
• Disputes subject to jurisdiction of English and Welsh courts
• Legal costs recovery in accordance with court rules
• Preference for settlement over litigation

Limitation Periods:

• Contractual claims: 6 years from breach
• Negligence claims: 6 years from damage occurring
• Warranty claims: Period specified in warranty terms
• Early notification of potential claims encouraged

13. Data Protection and Privacy

13.1 Data Processing

Information Collection:

• Personal data collected in accordance with GDPR
• Data processed lawfully, fairly, and transparently
• Specific purposes identified for data collection
• Retention periods clearly defined

Customer Rights:

• Full details in our Privacy Policy
• Right to access, rectify, and erase personal data
• Right to object to processing
• Data portability rights where applicable

13.2 Communications

Marketing Communications:

• Consent-based marketing communications
• Opt-out facilities provided in all marketing materials
• Preference management available
• Respect for communication preferences

Service Communications:

• Necessary communications for service delivery
• Appointment confirmations and scheduling updates
• Warranty and maintenance reminders
• Safety and recall notifications

14. Environmental Responsibility

14.1 Sustainable Practices

Environmental Commitment:

• Responsible sourcing of materials
• Waste minimization and recycling programs
• Energy-efficient practices and equipment
• Support for sustainable product options

Waste Management:

• Proper disposal of waste materials
• Recycling of packaging and off-cuts
• Hazardous waste handled by licensed contractors
• Customer education on maintenance for longevity

14.2 Product Sustainability

Eco-Friendly Options:

• Range of sustainable flooring options available
• Information provided on environmental credentials
• Advice on product longevity and durability
• Support for circular economy principles

15. Health and Safety

15.1 Workplace Safety

Safety Management:

• Comprehensive health and safety policies
• Regular risk assessments and method statements
• Personal protective equipment for all staff
• Ongoing safety training and certification

Site Safety:

• Customer premises treated with respect and care
• Hazard identification and risk mitigation
• Emergency procedures in place
• First aid qualified staff on all installations

15.2 Product Safety

Material Safety:

• All products meet relevant safety standards
• Safety data sheets available for all products
• Installation methods prioritize safety
• Post-installation safety guidance provided

16. Changes to Terms

16.1 Term Updates

Modification Process:

• Terms may be updated from time to time
• Material changes notified to customers
• Continued use constitutes acceptance of changes
• Previous versions available upon request

Notification Methods:

• Website updates with clear version dating
• Email notification to registered customers
• Notice period for significant changes
• Grandfathering of existing contracts where appropriate

16.2 Version Control

Document Management:

• Clear version numbering and dating
• Archive of previous versions maintained
• Change log available upon request
• Regular review and update schedule

17. Severability and Enforceability

17.1 Term Validity

Severability:

• Invalid or unenforceable terms do not affect remainder
• Reasonable interpretation of ambiguous terms
• Terms read in context of entire agreement
• Commercial purpose preserved

Enforceability:

• Terms enforceable in accordance with English law
• Consumer rights preserved under applicable legislation
• Industry standards and best practices incorporated
• Fair and reasonable interpretation applied

17.2 Entire Agreement

Complete Terms:

• These Terms constitute the entire agreement
• Previous negotiations and discussions superseded
• Modifications must be in writing
• Electronic acceptance valid for agreement formation

18. Contact Information

18.1 General Inquiries

Customer Service:

• Phone: 0712 345 6789
• Email: enquiries@newvisionflooring.co.uk
• Website: www.newvisionflooring.co.uk
• Hours: Monday-Saturday, 8:00 AM – 8:00 PM

18.2 Specific Departments

Sales and Quotations:

• Email: enquiries@newvisionflooring.co.uk
• Phone: 0712 345 6789

Customer Support:

• Email: manj@newvisionflooring.co.uk
• Phone: 0712 345 6789

Complaints and Disputes:

• Email: manj@newvisionflooring.co.uk
• Phone: 0712 345 6789

Data Protection:

• Email: enquiries@newvisionflooring.co.uk

18.3 Emergency Contact

Out-of-Hours Emergencies:

• Emergency Phone: Available for urgent warranty issues
• Response Time: Within 24 hours for emergencies
• Definition: Emergency situations affecting health, safety, or security